New World Made 2 Order Terms and ConditionsNew World (“we”, “our” or “us” in these terms and conditions) operates the Made 2 Order website (the Site) where you can place orders for products for catering (Items) from participating North Island New World stores. Your use of New World’s Made 2 Order service is governed by these terms and conditions so please read them carefully. The New World supermarket you select to order your Items from (your “nominated store”) is responsible for the supply of Items ordered by you through New World’s Made 2 Order service. Any orders you place through the Site are legally binding offers and if accepted by us, a legally binding contract is formed between you and your nominated store. By accessing, searching for and/or ordering your Items through the Site, you are deemed to have read and agreed to these terms and conditions. New World’s Made 2 Order service is intended for use by people located in New Zealand. 1. PLACING AN ORDER1.1 To place an order through the Site you must provide the requested details, including your full name, email address, physical address (billing and delivery) and phone number. Any personal information you provide to us will be collected, held and used in accordance with our Privacy Policy which forms part of these terms and conditions. You will ensure that the information you provide to us is accurate, up-to-date and not misleading, and acknowledge that we can rely on this information for the purposes of fulfilling your orders. We may refuse any order placed through New World’s Made 2 Order service at our discretion. Where payment for a refused order has been charged to your credit or debit card or you are otherwise entitled to a refund for Items paid for using a credit or debit card, we will refund the value of that order to the credit or debit card that was used for payment provided the credit or debit card has not expired. 1.2 You can pick up your Items from your nominated store at a scheduled timeslot that can be booked through the New World online Made 2 Order service (Collection) and, if your nominated store offers delivery, your nominated store can deliver them direct to your nominated delivery address (Delivery) during a delivery timeslot agreed with your nominated store. Please note that some of our stores may only offer a Collection service. We will do what we reasonably can to deliver (if applicable) or make your order available for Collection within the timeslot selected by you. If it is not possible for us to deliver your order (if applicable) or make your order available for Collection within the timeslot you have selected, we will try to contact you using the contact information you provided to us in placing your order. 1.3 We understand that for reasons outside of your control, you may not be able to pick up your Items within the timeslot you selected. If you know that you will be late to pick-up your order, please call us on 0800 NEW WORLD (0800 463 996). We may charge additional fees for late pick-ups. 1.4 Prices are as shown on the Site in New Zealand Dollars (NZD) and include GST. The total price shown in your “cart” and when you checkout is the fixed and final price of your order. 1.5 Once you have successfully submitted your order, we will send you an order confirmation to the email address you provided to us in placing your order. Please review your confirmation email to check that everything is correct. If something does not look right, or if you have not received a confirmation email within 4 hours then please call 0800 NEW WORLD (0800 463 996). We are able to reject any orders placed through the Site for any reason either before or after sending you an order conformation email and we will use reasonable endeavours to notify you of any rejection. 1.6 Your nominated store will let you know how to pay for your Order in advance of Collection or Delivery. Payment will either be requested prior to, or on, Collection or Delivery. You cannot use New World Gift Cards, Christmas Club funds or Club+ Dollars to pay for your Order. 1.7 We may charge service, delivery and bag fees for any New World Made 2 Order orders. These fees may change from time to time. You will be notified of any applicable fees at the time of placing your order. 1.8 Foodstuffs may, for the purposes of mitigating fraud, request photo identification to verify the payment method used by you to place an order via New World Made 2 Order service. Any information provided will be dealt with in accordance with New World’s Privacy Policy. 2. FULFILLING YOUR ORDER2.1 All Items are subject to availability. Where we are not able to supply an item that you’ve ordered, we will try to contact you to discuss your preferred substitutions and any change in the price of your order as a result. We may limit the number of each item we will supply in any transaction. You must not order Items through the Site for the purposes of resale. If we suspect that you are doing so, we may refuse to fulfil any order you place through the Site. 2.2 We may provide you the option to provide additional comments as part of placing your order. If we do, you can make special requests for Items in the additional comments section. We will endeavour to meet any special requests you may have but may not be able to do so. 2.3 If you notice that you have been charged for an item you did not receive or have been supplied an item in error, then please call us on 0800 NEW WORLD (0800 463 996) so that we can address the issue. 3. DELIVERY3.1 If your nominated store offers Delivery, we can deliver your order to a nominated address that is within your nominated store’s delivery zone. We cannot deliver to addresses outside of a store’s delivery zone. We will do what we reasonably can to deliver within the agreed delivery timeslot. If that is not possible we will try to contact you using the contact information you provided to us. 3.2 You must ensure that the delivery address you provide is safely and readily accessible. Please provide any specific delivery instructions in the comments section at the time of placing your order. We reserve the right to refuse delivery at our sole discretion, including where we or any delivery agent we engage consider it unsafe to enter or where there are hazards at the delivery address. 3.3 There must be someone at the address to receive the order when it is delivered, unless you specifically authorise us to leave your order at the address in the comments section at the time of placing your order. Otherwise, if there is no one to receive the order at the time of delivery, the order will be returned to the nominated store. We will not leave restricted items unattended at the address in any situation. This may incur additional fees. Where your order is left at the delivery address it is left entirely at your own risk. We do not accept any responsibility after items have been delivered including where items are lost, stolen, damaged or perish as a result of being left unattended. 3.4 Your nominated store may have additional terms and conditions relating to Delivery (Store Delivery T&Cs). In the event of any inconsistency between these terms and conditions and the Store Delivery T&Cs, the Store Delivery T&Cs shall apply. 4. CHANGES TO OR CANCELLATION OF YOUR ORDER4.1 You cannot change or cancel an order placed through the Site. If you would like to request to change or cancel your order then please call us on the 0800 NEW WORLD (0800 463 996) then we may choose to allow your requested change or cancellation at our sole discretion. If you successfully change your order we will send you an updated order confirmation email, which will reflect any variation in the Items ordered and their price. 5. DIRECT MARKETING AND CONSENT TO RECEIVING MESSAGES5.1 When you provide your details to use New World’s Made 2 Order service your name and contact details will be added to our New World database (and/or a database of Foodstuffs), and you consent to receiving messages from us from time to time. As set out in clause 1 above, any personal information you provide to us will be collected, held and used in accordance with the New World Privacy Policy. If you provide us with your mobile number, we may send you a text message when your order has been delivered or is ready for pick-up, or updates on delivery. 5.2 All commercial electronic communications from us (which does not include communications confirming your order or otherwise about your order and your ongoing use of New World’s Made 2 Order service) will contain an unsubscribe function if you no longer want to receive messages from us. If you unsubscribe we may not be able to provide you with all or some of New World’s services. 6. WARRANTIES6.1 All representations, terms, warranties, guarantees, or conditions whether express or implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions or merchantability and/or fitness for a particular purpose, tolerance to any conditions or similarity to sample are excluded and expressly negated to the maximum extent permitted by law. 6.2 Subject to our obligations under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, it is your responsibility to satisfy yourself that the Items you order through the Site are fit for the purpose you intend and to use all requisite care and skill when handling, using and/or consuming those Items. You warrant that you will not use Items ordered through the Site for any purpose for which they are not suitable. You acknowledge that you cannot rely on any representation or statement made by a representative of ours or Foodstuffs either through the Site or otherwise, other than the express wording of these terms and conditions. The information on the Site is provided to you “as is” and, to the maximum extent permitted by law, we cannot and do not guarantee the accuracy and completeness of this information. Any reliance upon the information shall be at your own risk. No representative of ours or Foodstuffs assumes any obligation or liability for any advice given to you and you accept Items ordered through the Site entirely at your own risk. 7. LIABILITY7.1 Our policy for returns and refunds in relation to products purchased through New World’s online shop is set out in our Refund & Returns Policy. This Policy sets out how to request a refund, exchange, or replacement (as applicable). Please contact our Customer Support Centre on 0800 NEW WORLD (0800 463 996) if you have any questions. 7.2 To the maximum extent permitted by law, we and Foodstuffs will not be liable, whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any use of the Site and the Items ordered through the Site. 7.3 We are not liable in respect of anything that, but for this provision, would or might constitute a breach of these terms and conditions, where this arises out of circumstances beyond our control, including but not limited to acts of God, natural disasters, sabotage, accident, riot, shortage of supplies, equipment or materials, strikes and lockouts, civil commotion, computer viruses or hacking, breakdown of equipment, power supply failure or telecommunications failure, or malicious damage. 7.4 Items ordered via the Made 2 Order service are at our risk until delivered to you or collected from your nominated store. Once delivered or collected, title and risk in the Items passes from your nominated store to you. 8. INTELLECTUAL PROPERTY8.1 We or Foodstuffs either own or are authorised to use the intellectual property in everything that you hear, read, download or access on or via the Site (including messages, data files, software, images, photographs and other materials). You are not permitted to do anything which infringes these intellectual property rights (such as copying, modifying or reposting content) unless you have express permission from us. 9. ACCESSING AND USING NEW WORLD’S MADE 2 ORDER SERVICE9.1 Licence to use New World’s Made 2 Order service We grant you a non-exclusive, non-transferable, revocable right to access and use New World’s Made 2 Order service solely for your use and on a device that you own and/or control, all on the terms and conditions set out in these terms and conditions. 9.2 Restrictions on use of New World’s Made 2 Order service You will not attempt to: (i) copy, modify, duplicate, create derivative works from, frame, mirror, republish, display, transmit, or distribute all or any portion of New World’s Made 2 Order service in any form or media or by any means; or (ii) attempt to decompile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of New World’s Made 2 Order service. 8.3 Changes to New World’s Made 2 Order service You acknowledge that we may provide updates, upgrades, patches and other modifications to New World’s Made 2 Order service (together Updates). Some of these Updates will occur automatically (for example, if you use the website to order your Items ) while other Updates may require you to implement them. You may also be required to update or upgrade the device, and/or the operating system or other software on that device (for example, your internet browser) (together Hardware or Software Updates), in order to continue to use New World’s Made 2 Order service. Unless we specify otherwise, Updates will be provided at no cost. You will be responsible for implementing any Hardware or Software Updates and all associated costs. We may at any time modify, discontinue or restrict access to New World’s Made 2 Order service (or any part of it), temporarily or permanently with or without notice to you. Subject to any refund rights set out in these terms and conditions and our obligations under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you agree that we will not be liable to you or to any third party for any modification to, discontinuance of, or restriction of access to, New World’s Made 2 Order service. 8.4 Internet access You will be solely responsible, at your cost, for: (i) procuring and maintaining your network connections and telecommunications links from the device you use to access New World’s Made 2 Order service; and (ii) all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections or telecommunications links or caused by the internet. 9. GENERAL9.1 Variation of terms and conditions We can change these terms and conditions at any time, without notice to you by updating them on the Site. The revised terms will take effect when they are posted and your continued use of New World’s Made 2 Order service will represent an agreement by you to be bound by these terms and conditions as amended. 9.2 Other terms and conditions Please note that other terms and conditions or ‘terms of use’ govern your use of the general Made 2 Order website www.newworld.co.nz. These other terms and conditions can be viewed below. 9.3 Privacy We may need to obtain personal information from you in the course of providing some of the services or content of New World’s Made 2 Order service to you. Personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained. Our New World Privacy Policy, which is located here, sets out how we and Foodstuffs can collect, hold and use your personal information. This Privacy Policy also forms part of these terms and conditions. 9.4 Force Majeure We are not liable in respect of anything that, but for this provision, would or might constitute a breach of these terms and conditions, where this arises out of circumstances beyond our, including but not limited to acts of God, natural disasters, sabotage, accident, riot, shortage of supplies, equipment or materials, strikes and lockouts, civil commotion, computer viruses or hacking, breakdown of equipment, power supply failure or telecommunications failure, or malicious damage (Force Majeure). We will refund the full purchase price of orders that have been processed but cannot be delivered or picked up due to Force Majeure. 9.5 Governing law The laws of New Zealand govern your use of New World’s Made 2 Order service and these terms and conditions. Any legal action against us must be taken in a New Zealand court of law. Last updated: 31 August 2026 |
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Made 2 Order Website Terms & ConditionsThank you for using the New World Made 2 Order website located at https://made2order.newworld.co.nz/ (Site). The following terms and conditions govern your use of this Site, including any service or content we provide you via the Site (together, the Online Services), so please read them carefully. The Site is owned and operated by Foodstuffs North Island Limited (FSNI and we, our or us). FSNI is part of the Foodstuffs group, comprising FSNI, Foodstuffs South Island Limited, Foodstuffs (N.Z.) Limited, any affiliate, subsidiary or related company of those Foodstuffs entities and any Foodstuffs member franchisee store (together, Foodstuffs). Foodstuffs also provides Online Services on the Site. While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, we do not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on or accessed through the Online Services. Material that you see on the Online Services may be protected by copyright, trade mark, patent or other protections, even if it is not stated to be. The Online Services are intended for use by people located in New Zealand and are not intended for use by people located outside New Zealand. 1.0 HOW DO I AGREE TO YOUR TERMS?By using the Site and/or registering to receive any Online Services, for example catering orders, you are deemed to have read and agreed to these terms and conditions. If you do not agree to these terms you should cease using the Online Services. 2.0 WHAT CAN I USE THE ONLINE SERVICES FOR?The Online Services allow you to find out information about New World’s Made 2 Order service. We are not responsible if you use the Online Services for any other purposes. 3.0 ACCESSYou understand that we may at any time in our sole discretion and without prior notice to you, prohibit or restrict your access to the Online Services. We will use reasonable endeavours to keep the Online Services free from viruses and from unauthorised access. However, we do not warrant that the Online Services will always operate uninterrupted or error-free or that any files available for downloading by you will be error-free or free from viruses, faults or defects. 4.0 WHO OWNS THE CONTENT OF THE ONLINE SERVICES?The Online Services contain intellectual property and other proprietary information. We or Foodstuffs either own or are authorised to use the intellectual property in everything that you hear, read, download or access on or via the Online Services (including messages, files, data, software, images, photographs and other materials). You are not permitted to do anything which infringes these intellectual property rights (such as copying, modifying or reposting content) unless you have express permission from us. 5.0 WHAT ABOUT LINKS TO OTHER SITES?We have not reviewed all of the sites that may be linked to the Online Services. We are not responsible for the content or accuracy of any off-site page or other sites linked to the Services. Just because we include a link to another site does not mean we endorse it and you use the link at your own risk. 6.0 THINGS YOU MUST NOT DOYou must not disrupt or interfere with the Online Services or servers or other software, hardware or equipment connected to or via the Online Services. You must not break any relevant law which applies to the use of the Online Services. If you do any of these things or otherwise use the Online Services inappropriately or maliciously you will indemnify us for any loss we suffer in connection with what you have done. 7.0 INFORMATION ON THE ONLINE SERVICESWe will endeavour to keep information on the Online Services as accurate and up to date as possible. However, the Online Services may have some material which is not accurate or up to date in all respects or errors or omissions may occur. For this reason, we do not warrant the accuracy or completeness of the information and, to the extent we are able to by law, we do not accept any liability for any errors on the Online Services. We may update information on the Online Services at any time and without notice. Products and specials advertised on the Online Services are subject to availability and while stocks last. We disclaim (to the maximum extent permitted in law) all liability for any damage or loss resulting from your use of, or reliance on, the Online Services or the information provided via the Online Services. 8.0 COLLECTION OF PERSONAL INFORMATION AND YOUR PRIVACYWe may need to obtain personal information from you in the course of providing the Online Services to you. Personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained. Our Privacy Policy, which is located here, sets out how we and Foodstuffs can collect, hold and use your personal information. This Privacy Policy forms part of these terms and conditions. 9.0 HOW CAN THE TERMS BE CHANGEDWe can change these terms and conditions at any time, without notice to you by updating them on the Site. The revised terms will take effect when they are posted and your continued use of the Online Services means you agree to our revised terms. 10.0 GOVERNING LAW AND DISPUTESThe Online Services are governed by New Zealand law. If we have any issues which need to be resolved by a court, you agree to the exclusive jurisdiction of New Zealand courts. Last updated: 31 August 2026 |