Frequently Asked Questions
Q: In some products, what is meant by 'personalised message'?
A: What you want printed on a cake, e.g. Happy Birthday Susan!
Q: What if I want to add more items after I add my first product to the Cart?
A: Select the "Continue Shopping" button to return to the online store.
Q: Can I select the same day pickup for my item(s)?
A: It depends on the item(s) you're buying. Some items take some time to prepare. During the checkout process you will see a field to select the date and time to schedule your order for pickup.
Q: In Customer Information during checkout, what is the purpose of the 'Additional Order Comments'?
A: This is where you can make a special request, special instructions or advise additional information about your order.
Q: How will I know if the store has received my order?
A: You will receive an order confirmation email with your order number, and the details of the products ordered. If your order is unusually large a courtesy call will be made to verify your order is correct.
Q: Can I pick up my order earlier than the pickup date?
A: Possibly, you will need to ring the store directly to discuss, and agree any alterations to the pickup time you originally requested.
Q: How do I cancel my order?
A: If you need to cancel an order placed online please ring or email the store as soon as possible so they can cancel your order. The store contact details are at the bottom of your order confirmation email that you received or visit www.newworld.co.nz.
Q: Is there a timeframe in which I have to notify cancellation of an order?
A: You should cancel the order as soon as possible after the order has been placed. If the order has already been made the store may charge a cancellation fee.
Q: How can I be sure that my order will be ready to be picked up at the time stated?
A: The store will ensure that your order is ready to be picked up at the time requested. If there is any alteration to this the store representative will contact you well in advance of the scheduled time.
Q: Can I get my order delivered?
A: Sorry, orders must be picked up from the store that you placed the order with.
Q: Can I pay when I place the order?
A: Sorry, no, all payment is made on pick up from the store you placed the order with.